Contact
Questions about evaluation, purchasing or technical issues — get in touch here.
Email us
Weekdays 10:00–18:00 JST (excluding Japanese public holidays). We usually reply within two business days.
Before you write
- Installation, usage and license activation are covered in the manuals.
- Check your subscription, release a PC, download invoices, or change or cancel your plan in the customer portal.
- Plans and prices are on the pricing page.
For technical questions
Including the following helps us investigate quickly.
- The last four characters of your license key (please do not send the whole key)
- Your operating system (Windows / Mac) and Shield3D version (shown in the Help menu)
report.jsonfrom the results folder (it lets us reproduce the verdicts; the scanned files themselves are not needed)
Sales and quotes
For the Enterprise plan, invoice payment or deployments on many PCs, please email us.
Cave Studio Inc. · 2-19-15-609 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan